/* Vchat Core 0.62.10 — Decision Intelligence / Analytics 2.0
 * Exact-scope layer: analytics only. No Inbox, AI, Push or widget behavior is changed.
 */
.vchat-analytics-decision-center{--ad-ink:#15182b;--ad-muted:#7b8195;--ad-line:#e7e9f1;--ad-soft:#f7f8fc;--ad-primary:#6366f1;--ad-cyan:#38bdf8;--ad-good:#168b61;--ad-warn:#d98b1f;--ad-danger:#d84a65}
.vchat-analytics-decision-center .vchat-analytics-heading h1{max-width:980px!important}
.vchat-analytics-decision-center .vchat-analytics-heading p{max-width:920px!important}
.vchat-analytics-decision-center .vchat-analytics-kpis-primary article:first-child{background:linear-gradient(145deg,#111936,#253568)!important}

.vchat-decision-strip{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 18px}
.vchat-decision-strip>article{display:grid;grid-template-columns:42px minmax(0,1fr);gap:12px;align-items:start;padding:16px 17px;border:1px solid var(--ad-line);border-radius:18px;background:linear-gradient(180deg,#fff,#fbfcff);box-shadow:0 8px 24px rgba(31,39,75,.035);min-width:0}
.vchat-decision-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:13px;background:#eef0ff;color:#5055dd;font-size:17px;font-weight:900}
.vchat-decision-strip small{display:block;color:#8b91a3;font-size:10.5px!important;font-weight:850!important;text-transform:uppercase;letter-spacing:.08em;margin-bottom:5px}
.vchat-decision-strip strong{display:block;color:var(--ad-ink);font-size:20px!important;line-height:1.15!important;letter-spacing:-.025em}
.vchat-decision-strip p{margin:5px 0 0!important;color:var(--ad-muted)!important;font-size:11px!important;line-height:1.4!important}

.vchat-analytics-executive-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:0 0 16px}
.vchat-team-snapshot,.vchat-department-snapshot{display:grid;gap:8px}
.vchat-team-snapshot>div,.vchat-department-snapshot>div{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:11px;align-items:center;padding:11px 12px;border-radius:14px;background:#f8f9fd;border:1px solid #eef0f6;min-width:0}
.vchat-team-snapshot>div>span:nth-child(2),.vchat-department-snapshot>div>span{min-width:0}
.vchat-team-snapshot b,.vchat-department-snapshot b{display:block;color:#252941;font-size:12.5px!important;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vchat-team-snapshot small,.vchat-department-snapshot small{display:block;color:#8b91a3;font-size:10.5px!important;line-height:1.35!important;margin-top:2px}
.vchat-team-snapshot>div>strong,.vchat-department-snapshot>div>strong{font-size:15px!important;color:#4e55c8!important;text-align:right;white-space:nowrap}
.vchat-team-snapshot>div>strong small,.vchat-department-snapshot>div>strong small{font-size:9px!important;text-transform:uppercase;letter-spacing:.08em;margin-top:1px}
.vchat-team-avatar{width:34px;height:34px;display:grid;place-items:center;border-radius:11px;background:linear-gradient(145deg,#edf0ff,#e4f4ff);color:#4d54dc;font-weight:900;font-size:11px;overflow:hidden;flex:0 0 auto}
.vchat-team-avatar img{width:100%;height:100%;object-fit:cover;display:block}
.vchat-department-snapshot i{width:9px;height:38px;border-radius:99px;background:var(--dept,#6366f1)}

.vchat-team-highlights{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 16px}
.vchat-team-highlights article,.vchat-operation-quality-grid article,.vchat-experience-kpis article{padding:18px;border:1px solid var(--ad-line);border-radius:18px;background:#fff;box-shadow:0 8px 24px rgba(31,39,75,.03);min-width:0}
.vchat-team-highlights small,.vchat-operation-quality-grid small,.vchat-experience-kpis small{display:block;color:#868ca0;font-size:10.5px!important;font-weight:850!important;text-transform:uppercase;letter-spacing:.075em;margin-bottom:11px}
.vchat-team-highlights strong,.vchat-operation-quality-grid strong,.vchat-experience-kpis strong{display:block;color:#20243c;font-size:20px!important;line-height:1.15!important;letter-spacing:-.025em;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vchat-team-highlights span,.vchat-operation-quality-grid span,.vchat-experience-kpis span{display:block;color:#9297a9;font-size:10.5px!important;line-height:1.4!important;margin-top:6px}

.vchat-team-analytics-toolbar{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;padding:14px 16px;margin-bottom:16px;border-radius:16px;background:#f7f8fc;border:1px solid #e9ebf3}
.vchat-team-analytics-toolbar>div{display:flex;gap:10px;flex-wrap:wrap}
.vchat-team-analytics-toolbar label{display:grid;gap:5px;color:#858b9d;font-size:10px!important;font-weight:800;text-transform:uppercase;letter-spacing:.07em}
.vchat-team-analytics-toolbar select{min-width:190px!important;border:1px solid #dde1ec!important;border-radius:12px!important;background:#fff!important;color:#2a2e46!important;font-size:12px!important;font-weight:750!important;min-height:42px!important;padding:0 34px 0 12px!important}
.vchat-team-analytics-toolbar>small{max-width:430px;color:#8d93a5;font-size:10.5px!important;line-height:1.45!important;text-align:right}

.vchat-team-performance-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;margin-bottom:18px}
.vchat-team-performance-card{border:1px solid var(--ad-line);border-radius:22px;background:#fff;box-shadow:0 10px 30px rgba(31,39,75,.035);padding:18px;min-width:0}
.vchat-team-performance-card>header{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:start;padding:0 0 15px!important;margin:0 0 15px!important;border:0!important;border-bottom:1px solid #eef0f5!important}
.vchat-team-avatar.is-large{width:48px;height:48px;border-radius:15px;font-size:13px}
.vchat-team-performance-card h3{margin:1px 0 3px!important;color:#1f233b!important;font-size:16px!important;line-height:1.2!important}
.vchat-team-performance-card header p{margin:0!important;color:#888ea0!important;font-size:11px!important;line-height:1.35!important}
.vchat-team-depts{display:flex;gap:5px;flex-wrap:wrap;margin-top:7px}
.vchat-team-depts span{padding:4px 7px;border-radius:999px;background:#f0f1fb;color:#5b60bd;font-size:9px!important;font-weight:800}
.vchat-presence{font-size:9px!important;padding:5px 8px;border-radius:999px;background:#f1f2f6;color:#8b91a3;white-space:nowrap}
.vchat-presence.is-online{background:#eaf8f1;color:#168b61}.vchat-presence.is-recent{background:#fff7e6;color:#ad6b13}
.vchat-team-primary-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px;margin-bottom:12px}
.vchat-team-primary-metrics>span{padding:10px;border-radius:13px;background:#f8f9fc;min-width:0}
.vchat-team-primary-metrics small{display:block;color:#9297a8;font-size:9px!important;line-height:1.25!important;min-height:22px}
.vchat-team-primary-metrics strong{display:block;margin-top:5px;color:#262a43;font-size:16px!important;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vchat-team-secondary-metrics{display:flex;flex-wrap:wrap;gap:6px;margin-bottom:13px}
.vchat-team-secondary-metrics span{padding:6px 8px;border-radius:9px;background:#fafafe;border:1px solid #eef0f5;color:#878d9f;font-size:9.5px!important}
.vchat-team-secondary-metrics b{color:#383d58;font-size:10px!important}.vchat-team-secondary-metrics b.is-danger{color:var(--ad-danger)!important}
.vchat-team-performance-card>footer{display:flex;align-items:center;gap:10px;flex-wrap:wrap;padding-top:11px;border-top:1px solid #f0f1f5;color:#858b9c;font-size:10px!important}
.vchat-team-performance-card>footer b{color:#30354f}.vchat-team-performance-card>footer .is-danger{color:var(--ad-danger)!important;font-weight:800}

.vchat-department-performance-card{margin-top:4px}
.vchat-department-performance-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}
.vchat-department-performance-grid>article{border:1px solid #e9ebf2;border-radius:16px;padding:14px;background:#fbfcff;min-width:0}
.vchat-department-performance-grid header{display:grid!important;grid-template-columns:auto minmax(0,1fr) auto!important;gap:9px!important;align-items:center!important;margin:0 0 12px!important;padding:0!important;border:0!important}
.vchat-department-performance-grid header>i{width:8px;height:35px;border-radius:99px;background:var(--dept,#6366f1)}
.vchat-department-performance-grid header strong{display:block;color:#272b43;font-size:12.5px!important}.vchat-department-performance-grid header small{display:block;color:#9297a8!important;font-size:9.5px!important;margin-top:2px!important}
.vchat-department-performance-grid header>span{padding:5px 7px;border-radius:999px;font-size:9px!important;font-weight:800;background:#eaf8f1;color:#168b61}.vchat-department-performance-grid header>span.is-risk{background:#fff0f2;color:#c8415b}
.vchat-dept-metric-row{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:7px}
.vchat-dept-metric-row span{padding:8px;border-radius:10px;background:#fff;border:1px solid #eef0f5;min-width:0}.vchat-dept-metric-row small{display:block;color:#969bad;font-size:8.5px!important}.vchat-dept-metric-row b{display:block;color:#32374f;font-size:12px!important;margin-top:3px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vchat-department-performance-grid footer{display:flex;justify-content:space-between;gap:10px;margin-top:10px;color:#8c92a4;font-size:9.5px!important}.vchat-department-performance-grid footer b{color:#343950}

.vchat-operation-quality-grid,.vchat-experience-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;margin:0 0 16px}
.vchat-operation-detail-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin:16px 0}
.vchat-workload-age{display:grid;gap:12px}
.vchat-workload-age>div{display:grid;grid-template-columns:minmax(105px,160px) 1fr 34px;gap:11px;align-items:center}
.vchat-workload-age span b{display:block;color:#30344c;font-size:11.5px!important}.vchat-workload-age span small{display:block;color:#959aab;font-size:9px!important;margin-top:2px}.vchat-workload-age i{height:8px;border-radius:999px;background:#eef0f6;overflow:hidden}.vchat-workload-age em{display:block;height:100%;border-radius:999px;background:linear-gradient(90deg,#6366f1,#38bdf8)}.vchat-workload-age>div>strong{font-size:13px!important;color:#3c415a;text-align:right}
.vchat-handoff-metrics{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}
.vchat-handoff-metrics>div{padding:12px;border-radius:13px;background:#f8f9fc;border:1px solid #eef0f5}.vchat-handoff-metrics>div.is-risk{background:#fff5f6;border-color:#f7dce2}.vchat-handoff-metrics small{display:block;color:#9297a8;font-size:9px!important;text-transform:uppercase;letter-spacing:.06em}.vchat-handoff-metrics strong{display:block;color:#282c45;font-size:20px!important;margin:5px 0 2px}.vchat-handoff-metrics span{display:block;color:#9297a8;font-size:9.5px!important}

.vchat-busy-hours-card{margin-top:16px}
.vchat-busy-hours{overflow-x:auto;padding:2px 0 6px;scrollbar-width:thin}
.vchat-heatmap-head,.vchat-heatmap-row{min-width:780px;display:grid;grid-template-columns:44px repeat(24,minmax(24px,1fr));gap:3px;align-items:center;margin-bottom:3px}
.vchat-heatmap-head b{font-size:8px!important;color:#a1a6b5;text-align:center;font-weight:750}.vchat-heatmap-row>strong{font-size:9px!important;color:#7d8395}.vchat-heat-cell{height:25px;border-radius:6px;background:rgba(99,102,241,calc(.045 + (var(--heat) * .72)));border:1px solid rgba(99,102,241,calc(.03 + (var(--heat) * .12)));display:grid;place-items:center}.vchat-heat-cell i{font-style:normal;font-size:7px!important;color:rgba(34,39,65,.72);opacity:calc(.15 + var(--heat))}

.vchat-channel-inline-metrics{display:flex!important;gap:10px!important;flex-wrap:wrap;margin:0 0 10px!important}.vchat-channel-inline-metrics span{font-size:9.5px!important;color:#8b91a3!important}.vchat-channel-inline-metrics b{color:#3b4057!important}

@media (max-width:1180px){
 .vchat-decision-strip,.vchat-team-highlights,.vchat-operation-quality-grid,.vchat-experience-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}
 .vchat-analytics-executive-grid,.vchat-operation-detail-grid{grid-template-columns:1fr}
}
@media (max-width:900px){
 .vchat-team-performance-grid,.vchat-department-performance-grid{grid-template-columns:1fr}
 .vchat-team-analytics-toolbar{align-items:stretch;flex-direction:column}.vchat-team-analytics-toolbar>small{text-align:left;max-width:none}
}
@media (max-width:720px){
 .vchat-decision-strip,.vchat-team-highlights,.vchat-operation-quality-grid,.vchat-experience-kpis{grid-template-columns:1fr 1fr;gap:8px}
 .vchat-decision-strip>article{grid-template-columns:34px minmax(0,1fr);padding:13px}.vchat-decision-icon{width:34px;height:34px;border-radius:10px}
 .vchat-team-highlights article,.vchat-operation-quality-grid article,.vchat-experience-kpis article{padding:14px}.vchat-team-highlights strong,.vchat-operation-quality-grid strong,.vchat-experience-kpis strong{font-size:17px!important}
 .vchat-team-primary-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}
 .vchat-team-performance-card>header{grid-template-columns:auto minmax(0,1fr)}.vchat-team-performance-card>header>.vchat-presence{grid-column:2;justify-self:start}
 .vchat-team-analytics-toolbar>div{display:grid;grid-template-columns:1fr}.vchat-team-analytics-toolbar select{width:100%!important;min-width:0!important}
 .vchat-dept-metric-row{grid-template-columns:repeat(2,minmax(0,1fr))}
 .vchat-workload-age>div{grid-template-columns:100px minmax(80px,1fr) 26px;gap:7px}
}